Frequently Asked Questions

At this time, we do not have a facility to offer daycare or boarding.  We can offer extended drop-in in the client's home.  Please contact us if you need custom services that aren't listed on our website. 

We require an in-person meet and greet before booking any services.  We are happy to have a phone call prior to the meet and greet.  We are open to doing a short Zoom call prior to the meet and greet (we do not currently have Microsoft Teams).  If you request a video call, we will provide the meeting invite link.

We use Time to Pet software, which utilizes Stripe and allows clients to pay their invoice by credit card, debit card or ACH.  

We also accept payment via Venmo, Zelle, cash or check.

For most services 50% is due by the day before the service starts and 50% is due the last day of the service.

For overnight sits that will last two weeks or longer 50% will be due the day before the service starts and a percentage of remainder will be paid at the end of each week. 

Services are not considered booked until a 25%  deposit is received to reserve the dates.  The 25% deposit needs to be received no later than three days prior to single day service and services lasting more than one day the deposit needs to be received at least seven days in advance of the service.  

Services over holidays or for part of holiday weekends are subject to a 40% non-refundable deposit to hold the dates.

If a client has not provided a deposit to hold the dates and we receive another request for service for the same dates we reserve the right to take the alternate booking without first consulting with the client who has not secured the dates with a deposit.  We will communicate the change in our availability at our earliest convenience.  

Cancellations for a single day service can be made three days prior to the service date with full return of the 25% deposit.

Cancellations for multiple days of service need to be made seven days prior the the service date for full return of the 25% deposit.

The location of all cameras and audio recording devices need to be disclosed. Cameras at the front door are helpful as you will be able to see us arrive and leave and you will know if anyone else has come to the residence between our visits.  

During drop-in visits that last 20-60 minutes indoor cameras are okay.  Indoor cameras that can be turned on between visits and will alert the pet guardian if there is an emergency are welcome as the wellbeing of the pets is our highest priority.

However, during extended visits or multi-day sits, indoor cameras are generally not permitted as the sitter may need to take or make a personal call that should not be subject to recording.

We understand that occasionally clients have insect (fleas, cockroaches, bedbugs, ants, spiders, mosquitos, flies, etc.) or rodent issues in their homes or on their property.  If you have found fleas on your dog or noticed rodent droppings in your home we require this to be disclosed in advance as it poses a potential health hazard for the sitter.

While we understand some people like to use natural solutions to these issues, we require that generally accepted pest control methods be used for the households we serve.  Likewise, we require flea, tick and mosquito preventatives used for the animals be commercially formulated for this purpose.

We require pet parents to have a backup emergency contact who will take over if we discover an infestation after beginning service.